Skip to content
0

Refund policy

Cancellation Policy (Right of Withdrawal)

Right of Withdrawal

You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.

The withdrawal period will expire after 14 (fourteen) days from the day on which:

  • you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods, in the case of a contract relating to a single item or several items ordered in a single order and delivered together;

  • you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good, in the case of a contract relating to multiple goods ordered in a single order and delivered separately;

  • you, or a third party other than the carrier and indicated by you, acquire physical possession of the last partial shipment or the last piece, in the case of a contract relating to the delivery of goods in multiple consignments or pieces.

To exercise your right of withdrawal, you must inform us (Superfood.de, Auf dem Brühl 1, 72658 Bempflingen, Germany; Email: kundenservice@superfood.de; Tel.: +49 1575 2348728) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 (fourteen) days from the day on which we receive notice of your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 (fourteen) days from the day on which you communicate your withdrawal from this contract to us. The goods must be returned exclusively to:
Superfood.de, Auf dem Brühl 1, 72658 Bempflingen, Germany.

The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. If the goods, due to their nature, cannot be normally returned by post, we will collect the goods at our own expense.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the Cancellation Policy

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
Superfood.de
Auf dem Brühl 1
72658 Bempflingen
Email: kundenservice@superfood.de
Tel.: +49 1575 2348728

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

— Ordered on ()/received on ():
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.

Exclusions from the Right of Withdrawal

Unless otherwise agreed by the parties, the right of withdrawal does not apply to contracts for the supply of:

  • goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;

  • goods which are liable to deteriorate rapidly or expire quickly;

  • sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

  • goods which, after delivery, are inseparably mixed with other items due to their nature;

  • alcoholic beverages whose price was agreed at the time of the conclusion of the contract, which can only be delivered after 30 days and whose current value depends on fluctuations in the market beyond the trader’s control;

  • audio or video recordings or computer software in a sealed package, if the seal was removed after delivery;

  • newspapers, periodicals or magazines, with the exception of subscription contracts.

Additional Return Instructions (Non-Mandatory)

  • Customers are requested, where possible, to return goods in their original packaging with all accessories and packaging components. Protective outer packaging should be used. If the original packaging is no longer available, suitable packaging should be used to provide adequate protection against transport damage.

  • Goods should be returned as a prepaid parcel, and the posting receipt should be retained.

  • Please note: The above return instructions (including the use of the model withdrawal form) are not a precondition for the effective exercise of the right of withdrawal.